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Please read the following terms and conditions carefully as use of and/or buying from the Eden Row website means that you will be bound by them. In certain instances these terms incorporate statements to be found in the Returns and Exchanges sections of our site.


This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the items (Items) listed on our website (our site) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Item from our site. You should understand that by ordering any of our Items, you agree to be bound by these terms and conditions.

Our site, and these terms and conditions have been designed for use within the United Kingdom and under English law. We are happy to consider requests from outside the United Kingdom however we give no warranty that the use of our site or the placing of an order through our site from outside the United Kingdom complies with any applicable laws or regulations of another jurisdiction.

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. Please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Information About Us

We are registered in England and Wales under company number 08826020 and have our registered office at Rose Cottage, The Warren, Caversham, Reading, RG4 7TQ. Our VAT number is 181262225.

Our Liability

We shall not in any circumstances be liable, whether in contract or tort to you for any direct, indirect or consequential loss or damage arising from the sale or use of our Items including without limitation loss of profits, damage to property or loss of contracts. Save where we cannot exclude liability by way of law (i.e. death or personal injury) our entire liability shall be limited to damages which shall not exceed the price paid for the Items in which the claim arose. We only supply the Items for private use. You agree not to use the Items for any commercial, business or re-sale purposes.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • (a) terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • (b) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • (c) impossibility of the use of public or private telecommunications networks;
  • (d) the acts, decrees, legislation, regulations or restrictions of any government; and
  • (e) pandemic or epidemic.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Every effort has, is and will be taken to guarantee that the information contained in this site is accurate and up to date. The information may, however, become incomplete, inaccurate or out of date. To the full extent permitted by law, but subject to the terms and conditions of sale referred to below, we disclaim all warranties and representations (whether implied or expressed) as to the accuracy of any information contained on this Site.

If we fail to exercise any of the rights or remedies to which we are entitled under any Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by us of any default will not constitute a waiver of any subsequent default.

Use of this Site
The content of this Site is owned by or licensed to Eden Row. You may not copy, reproduce, modify, distribute, republish, re-sell display, post or transmit any part of this Site without the permission of Eden Row. You may view or print individual pages only for your own personal use. Eden Row may suspend, alter, restrict or terminate at any time access to or use of this Site.

Use of Eden Row Marks and Images
The Eden Row name and trademark remain the property of Eden Row Limited at all times. You may only use them to directly advertise or otherwise market genuine Eden Row products. Any use of the Eden Row name and trade marks in a manner that suggests a connection between you and Eden Row Limited other than as customer and supplier is expressly forbidden. You may not register a domain name consisting of or incorporating the words “Eden Row”. You may not set up an on-line or a physical shop called “Eden Row”. The use of photographs and other copyright material requires permission from Forever Unique Limited.

You agree to indemnify, defend and hold harmless Eden Row, its directors, officers, partners, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Eden Row services, your breach of the Terms of Service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Variation of content
Eden Row shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the Eden Row Web site.

Data protection and privacy
Any details that you provide to us from which we can identify you, are held and processed in accordance with our Privacy Policy.

E-tail of Products and Services
By making a request/order you are offering to purchase a product which we will accept to sell to you on the following Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure.

Changes to the terms
Eden Row reserves the right to remove, modify or change, without notice, any information on this Site from time to time.

E-mails to you will be sent to the address you specify to us. By placing an order with us you are agreeing to receive email communications from Eden Row.  

To the extent that any provision of these terms is found by any court or authority to be invalid, unlawful or unenforceable, that provision will be deemed not to be a part of these terms and will not affect the enforceability of the remainder of these terms, nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction. The headings in these terms are for convenience only and do not affect their interpretation. These terms supersede any representation made by us or any of our employees or agents.

Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. In the unlikely event that you have ordered an item that is out of stock we will contact you and give you the option of cancelling the order or waiting for new stock to arrive.

All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable.

Discount Codes
1: Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

2: Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.