PRIVACY POLICY

This privacy policy applies only to the www.edenrow.co.uk website.


From time-to-time, the Company may provide you with communications about your order, or otherwise concerning information you might be interested in receiving, such as e-mails about loyalty rewards, sales, special items, and general marketing information about the Products and services. If you make a purchase via the Site you are providing your information to the Company to process orders.

We are committed to taking reasonable steps toward protecting your privacy online and to managing your information responsibly.

This Privacy Policy does not apply to other websites to which we may link. We may post such links on the Site as a way of helping you locate related information and products easily. However, when linking to another website, you must review that website's privacy policy as other websites may not treat information collected online in the same manner as we do, and even though you contact them though the Site, the Site does not hold any responsibility on the treatment by this other websites your personal information. By using the Site, or contacting call center operations, you consent to the collection and use of information by us in accordance with this privacy policy. If we decide to change our privacy policy, we will post those changes on this page.

What information do we collect?

The following generally describes the type of information we may collect about you.

Those who wish to communicate with us but do not wish to provide personally identifiable information online may contact us through the address or phone numbers provided on our website. However, you should note that if you contact us by phone, or if you contact us via postal mail, you may still be submitting personally identifiable information to us. For example, if you have a listed phone number without blocking, your phone number may appear to us when you call. Similarly, if you write to us and provide a name and return address, we will gather that information in order to communicate with you, and we may use the information in accordance with this privacy policy.

SHOPPING
When you shop on the Site, we will collect the information necessary to complete your order, such as your name, e-mail address, shipping address, payment information (including credit card number and/or debit card number) and billing address.

You may also choose to provide us with your gender and birth date, as well as other information that you might submit

If you create an account, we will collect information about your purchases and payment methods, as well as the shipping addresses that you add to your address book, in order to make future shopping experiences faster and more convenient. We will use this information to process your transaction and dispatch your order. Any data that is necessary to process your order is mandatory, the consequence of the refusal to provide it is that we will not process said order, on the other hand any information that is not necessary to process your order is not mandatory and the refusal to provide it has no consequence on the processing of your order.

GENERAL BROWSING
We do not automatically collect your home address, email address, telephone number, and product preferences unless you voluntarily input this information, such as during a registration or ordering process, or when you submit questions or comments, request information, or participate in online surveys, contests, promotions or other activities.

If you do not want us to collect and process and use your personal data other than the one necessary to fulfill the contractual obligations, please abstain yourself from filling this fields in any of the above.

Even if you do not submit personal information through the Site, we gather navigational information about where visitors go on the Site and information about the technical efficiencies of the Site and services (i.e., time to connect to the website, time to download pages, etc.). This information allows us to see which areas of the Site are most visited and helps us better understand the user experience. This helps us improve quality by recognizing and delivering more of the features, areas, and services our visitors prefer. In this process of gathering information, we may collect for example, domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data). We may also create and use electronic records to compile statistics about how our visitors collectively interact with the Site.

How do we use the information we collect?

We use the information we collect in a variety of ways. Generally, using all of the above mentioned, and similar type tools, we may collect, aggregate, and use information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration or you visits to our Site, the search queries you may use on the Site, whether you clicked on any advertisements, whether you have clicked on any links in any e-mails sent from us, or third-parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services.

We use the information we collect internally in our business for many business purposes, such as to: (i) provide the products or services you may order, including processing orders, return and third party payment providers; (ii) analyze trends and conduct research about improving our products and services; (iii) provide support and respond to questions from customers and visitors; (iv) improve the Site, products or services; (v) learn about customers' needs; (vi) contact consumers for research, informational, and marketing purposes, including customizing our product recommendations to you based upon your information and purchases; (vii) track traffic patterns and site usage; (viii) enable online ordering and provide customer service with respect to such orders; (ix) correlate information with other commercially available information to identify demographics and preferences to assist us in our marketing efforts; (x) provide specific relevant marketing, promotional, or other information to you; (xi) address information security and/or privacy practices control, network functioning, engineering, and troubleshooting issues; (xii) investigate claims and/or legal actions, violations of Terms of Use, and compliance with relevant applicable laws and legal process; (xiii) comply with law, or based on our good faith belief that it is necessary to conform or comply with the law, or otherwise to disclose information to the agencies concerned to: prevent fraud, to reduce credit risks, to cooperate with police and other governmental authorities, or to protect the rights, property or safety of visitors to the website or the public.

We may also share personally identifiable information and non-personally identifiable information externally with other third-party service providers, which might include, but is not necessarily limited to the companies who handle our order dispatch service, payment provider and our delivery company, business entities that provide e-mail address management and communication contact services, network equipment and application management providers and hosting entities, credit and debit card payment gateways and processors and the issuing and acquiring banks involved in the funds settlement procedures necessary to charge your cards or financial accounts, entities which obtain information such as demographic information which might be aggregated with information we have about you, judicial, administrative and/or legal or financial accounting providers in the event that information must be reviewed or released in response to civil and/or criminal investigations, claims, lawsuits, or if we are subject to judicial or administrative process (such as a subpoena) to release your information or to prosecute or defend legal actions, and other service providers which may be involved in the other types of services and activities otherwise discussed in this privacy policy. In the cases where it is required by data protection legislation We will enter into written agreements with these third-parties, to place contractual restrictions on these third-parties from further transmitting your personal data and the treatment of said data outside of the uses and processing necessary to fulfill their contracts with us. We will only provide these third parties with the information which they need to carry out their jobs. We may also use your personally identifiable information to contact you in ways other than e-mail or regular mail, such as via telephone contact and/or mobile messaging and texts to your mobile phone through SMS.

Some elements on the Site, such as any sponsored links advertising, are supplied to us by third parties under contract. We may supply some of the information we collect from you to those third parties so that they can provide those elements for display. We may share the following information with such third parties: (a) your Internet Protocol (IP) address; (b) the address of the last URL you visited prior to clicking through to the Site; (c) your browser and platform type; (d) your browser language; (e) the data in any undeleted cookies that your browser previously accepted from us; and (f) the search queries or word look-ups you submit.